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Business: The Transformative Power of AI

  • Writer: Matticus Lowery
    Matticus Lowery
  • Jan 31
  • 2 min read

Updated: Feb 7

Artificial intelligence (AI) is reshaping the landscape of business practices, offering innovative solutions that enhance productivity and creativity. Leaders in the tech industry, like Praerit Garg of Smartsheet, are embracing AI as a transformative force, calling it a "gift" that allows employees to focus on more meaningful tasks.

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Key Takeaways

  • AI is seen as a significant advancement in business efficiency.

  • Generative AI enables users to interact with data using natural language.

  • Companies are experiencing increased adoption and reduced support costs due to AI integration.

  • Privacy and security remain top priorities in AI implementation.

The Gift of AI in Business

Praerit Garg, the president of product and innovation at Smartsheet, emphasizes the positive impact of AI on workplace dynamics. He describes generative AI as one of the most significant innovations, akin to the advent of personal computers and the internet. Garg believes that by offloading routine tasks to AI, employees can dedicate more time to creativity and problem-solving, making work more enjoyable.

Enhancing User Experience with Generative AI

Smartsheet has integrated generative AI into its platform, allowing business users to interact with data in a more intuitive way. Key features include:

  • Natural Language Queries: Users can ask questions like "Which projects are over budget?" and receive instant visualizations.

  • Increased Adoption: Following the launch of AI capabilities, Smartsheet reported a 40% increase in user adoption.

  • Cost Reduction: The company also noted a 20% decrease in support costs related to formula-related queries.

Privacy and Security Considerations

As AI becomes more prevalent, companies are prioritizing privacy and security. Garg highlights the importance of transparency in AI operations, ensuring that IT and security teams have full visibility into how AI features function. Smartsheet's approach includes:

  • Data Protection: Customer data is not sent to AI models; instead, prompts generate SQL queries within the service environment.

  • User Trust: By maintaining transparency, companies can foster trust among users and stakeholders.

The Future of Work with AI

Looking ahead, Garg envisions a future where AI continues to enhance the workplace. He asserts that even as AI takes on more tasks, humans will always find new missions and creative pursuits. The role of technology, he argues, is to serve humanity, allowing individuals to focus on what truly matters—innovation, creativity, and problem-solving.

Conclusion

The integration of AI into business practices is not just a trend; it represents a fundamental shift in how work is approached. As leaders like Praerit Garg advocate for the adoption of AI, the potential for increased efficiency, creativity, and job satisfaction becomes clear. The future of work is bright, with AI paving the way for a more innovative and fulfilling professional landscape.

Sources

  • 'We live in amazing times': Smartsheet leader calls AI a 'gift' that is transforming how we live and work – GeekWire, GeekWire.

  • Bill Gates Traumatized His Parents—and Other Stories of a Wild, Wonky Youth | WIRED, WIRED.

  • Apple iPhone 17 Design Feature May Disappoint, New Report Says, Forbes.

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